Freegle

How can we help?

These are the most common questions we get asked - please have a look and see if this is what you need.

Wondering whether to use Freegle? Read why it's a lovely idea.

If you're looking for something, use the Find feature.

This will let you search what's currently on offer - and if you what you're looking for isn't there, you'll see a button to post a WANTED to ask people for it.

If you go to the Settings Page then you can change how many mails you get in your Mail Settings.

If you want to pause mails for a while, you can do that there too.

If someone has collected your OFFER, then make sure you're logged in (click on Sign in on the top left if you need to), then go to My Posts, find your post, click to expand it, and click this:

Similarly, if you have received your WANTED, go to My Posts, find your post, and click this:

If you've not had any replies, this happens automatically now. Have a look on the Home Page, and click on the post. You can see the time until the auto-repost is due on there, like this:

Auto-repost due in 2 days

If you have had replies, you need to use the Repost button in the same place.

You can do this from your Settings, in the Personal Information section.

If you'd like to leave Freegle, then go here.

You can see what data we store about you, and download it, here.

Freegle is run by volunteers - so if you can help, please get in touch!

If you'd like to spread the word you can download a poster or ask for "business cards" to hand out:

Find out more

If you would like to help run one of the local communities, which is a good place to start, please use the Contact button below.

You can also volunteer nationally. We really need people in these areas:

  • Publicity: if you can help locally or nationally, especially with councils, we'd love to hear from you.
  • Fundraising: we run on volunteers and donations, and just about get by, but we could do so much more with more.
  • Graphics: we need people who can produce striking images, posters, etc.
  • User Experience (UX): if you work in this area we could use your help.
  • IT geeks who know some of these: Javascript/Webpack/CSS/PHP/Percona/nginx - find us on GitHub.

You can reach us at volunteers@ilovefreegle.org.

Or if you'd like to donate to our charity, you can do that here.

Something else?

Your local volunteers will usually be the best way for you to get help, and it helps us if you use them where possible.

But you can also contact:

  • Our support volunteers at support@ilovefreegle.org. They deal with questions about this site, or problems with freegling where your local community volunteers can't help.
  • Our national mailbox volunteers at info@ilovefreegle.org. They deal with more general questions about Freegle which aren't specific to one community.
  • Our media volunteers at media@ilovefreegle.org. Please use this if you are a member of the media and want to help publicise Freegle. For urgent press enquiries only, call +44 (0)7962 449573.